Vayal Organic Natural Stores (operating online via vayalkart.com and vayalorganicstores.com) provides the following shipping and delivery guidelines:
Shipping Rates & Delivery
- Free Delivery: Available for orders above ₹900 up to 5 KM after behind that charges apply based transport and distance and qty
- Delivery Locations: They offer doorstep delivery for organic groceries and produce. Based in Chennai, they have physical branches in Anna Nagar, Mogappair, Perambur, and Gopalapuram which support their local delivery network.
- Plastic-Free Policy: In line with their sustainability goals, they have a “no plastic bags for delivery” pledge. If you do not have a bag during a store-related transaction, they encourage the purchase of a cloth bag.
Returns & Damaged Products
- 07-Day Guarantee: For non-perishable products, returns are accepted within 07 days of purchase, provided the item is in its original condition and accompanied by a receipt.
- Return Costs: The cost of returning an item is generally borne by the customer
- Faulty/Damaged Items: If you receive a damaged or faulty product, the store will provide a replacement free of charge.
Contact for Shipping Queries
If you have specific questions about a delivery or need to track an order, you can contact them through their Chennai branches:
- Mogappair West: +91 89254 68881
- Anna Nagar East: +91 89254 58881
- Jawahar Nagar: +91 89254 08881
- Gopalapuram: +91 89254 78881
Note: If you are ordering from their U.S.-based entity (Vayal Foods), free shipping typically applies to orders over $50.